E&RP

Exchange & Return Policy

  1. Please send an email to to our admin department (admin@sbtc.com.ng)with the following information:
    • The order number that you are returning items from
    • The item(s) you are returning (copied and pasted from the order)
    • The reason for return
    • Confirm that the return matches our criteria
  2. A return number and instructions on how to return your item will be emailed to you. Please keep a note of the number and information

Criiteria for Returns

If for any reason you are dissatisfied with your purchase please return it to us within 48 hours after delivery. The cost of returning the unwanted item is paid for by the customer, and the below criteria must be met:

  • Item is not worn outside of the house
  • Item is in its original new condition
  • Item has not been washed
  • Item is in original packaging and has all original tags attached
  • Item is mailed within 48 hours from the date of delivery

We reserve the option not to refund items that do not meet our conditions for return.

When you receive your item, check it thoroughly for any defects and try it on, to check the fit. Only when you are completely satisfied with the product and intend to keep it should you wear the garment outside or wash it. Unwanted items should be returned in the same condition and packaging that they were purchased in.

In order to avoid returns, please check your size carefully using our Body Measurement Guide and SIze Chart to know the exact size to order. which explains how to measure yourself and what the correct size is for your general body measurements.

If you have any questions about returns or think your return might not meet our conditions, please Contact Us

Refunds are not allowed, you can swap with other product(s)

Cancellation of Order

You can cancel your order within 4 hours. Refunds will be made back to the original mode of payment used. Please follow our returns process and allow for up to 28 days for the refund transfer to be complete.

Your price is guaranteed for even exchanges

In the event your purchase was made during a sale, or the price increases after purchasing, you are still eligible to exchange your item for the price you paid at the time of the original purchase. This applies to even exchanges only.

Sefaari By Tobi Collections store credit does not expire

Once you receive your credit, you can save it for as long as you need, and use it at your own convenience.

You can use it with other offers

Your store credit is the same as cash. You can use the credit in conjunction with our other special offers like FREE shipping and any other special discounts or promotional sales that may be offered.

Open chat